2BR Headington Flat | Central & Free Parking

Required upgrades. Positive: Apartment is clean and location is easily accessible. Negative: Toilet seat cover is broken and should have been replaced. No toilet roll in place, double bed provided is too low and needs to provide fans in the rooms. Dirty pillows left in the wardrobe and no pillow cases provided to change and use them.

I have been a Booking.com customer for 10 years, but in this situation, that loyalty did not seem to Positive: Nothing at all, it was the worst experience I ever had. Negative: Last-Minute Cancellation The landlord cancelled my confirmed, prepaid reservation only few hours before I was due to arrive and collect the key. Impact on My Family At the time, I had been travelling for 12 hours with my wife and child from another continent. We had taken a plane and buses from London Heathrow Airport and were approaching Oxford when I suddenly received a message from Booking.com stating that the reservation had been cancelled. Attempts to Get Support I tried repeatedly to reach someone responsible at Booking.com and explained that, because of the short notice and our very limited budget, I could not simply make another reservation immediately. Unfortunately, my attempts through customer service, including what appeared to be an automated assistant, as well as phone calls, did not result in any immediate help for my family during this critical situation. Response Received The only responses I received were: • that the refund would be processed as soon as possible, within 72 hours; • that a list of available properties would be shared with me; and • that, as compensation, I could book another property up to $100 above the original cancelled booking price. However, I could not afford to pay for another booking upfront, even with this offer. Outcome As a result, I spent the entire day searching for alternative accommodation outside Booking.com and had to completely rearrange my vacation plans. I have been a Booking.com customer for 10 years, but in this situation, that loyalty did not seem to make any difference.

Na tři dny dostačující Positive: Pěkně nafocené, relativně velké místnosti, televize. Negative: Bylo to tam zvláštně cítit, měli jsme zaplaceno pro 4 osoby, ovšem pro 4.osobu nebylo vůbec nic nachystané a osušku jsme také za celou dobu neměli- i přes to, že jsem několikrát kontaktovala majitele- i telefonicky. Nebyl žádný toaletní papír- ten jsme si nakonec kupovali sami- majitel, ale pak zpětně proplatil❤️ Čistotu by chtělo také doladit… ani zbylé osušky moc nevoněly- naopak 😪 Bohužel jsem majitele kontaktovala předem- zda je v ubytovaní vše nutné- toaletní papír i osušky/ručníky, byla jsem ujištěna, že to je samozřejmost- není…! A my letěli pouze s batohem. Takže ubytovaní v přepočtu za 1000 Kč na osobu- když srovnám- nic moc 😪 Manžel spal na rozkládací pohovce, kde ty tři noci byly asi maximum- pohodlnost špatná, nohy mimo. Záda bolela ještě pár dní.

Will definitely be booking this accommodation again in the new year Positive: Good location, parking space available, spacious inside, Negative: On the whole very pleased with accommodation. The only small issue was the cleaner had missed dirty table by the bed, and most of the cutlery was dirty. Saying that i would like to point out that we were overall pleased with the accommodation that we will be booking again in the new year.

Good place and value for money, but far from city. Positive: Nice and clean property. Negative: Location. Unfortunately far away from the city.